Some positive to end the week
March 31, 2023 Some updates from the wheelchair and the van. First, the van. After we had gotten a letter from Travelers that they closed the case, our insurance Statefarm was going to process the claim. Chris and I felt strongly that this was not their responsibility to do so after they've helped so much since Julian's accident. In a last ditch effort to get someone at the valet company to help us, I facebook messaged the manager that the report was given to. Not very professional, but I had called and spent hours trying to find emails with no success. I just let her know the response back from Travelers, a little about our story, and our desire to have someone do the right thing. She phoned me almost immediately after a message back. She also was stunned by the response and told me she would take care of this for us and help Travelers process the claim. It was a huge weight off our chest. When something good happens, its outs...